Office of the CIO

Information Technology Services (ITS) provides the technological infrastructure and partnerships with faculty, administration, and staff that are critical for the premier public university of the 21st century. Our mission is to be a dynamic, agile organization, committed to reliable service, clear communication, and transformational leadership.

During the summer of 2013, President Harvey Stenger charged a task force to review the ITS organization and its business processes and make recommendations related to change management, enhancing innovation and improving customer service. The task force made a number of recommendations and the ITS staff began the implementation process in late 2013. A great number of enhancements have been made to the organization including:

  • A reorganization of resources to better align some functions and place an emphasis on customer service;
  • Hiring a communications manager to improve communications internally with the department and externally with all campus customers;
  • Establishing both an Executive Advisory Board to the CIO and a Technical Advisory Board to assist with approving and prioritizing application development projects;
  • Creating Innovations Teams which are a partnership between ITS, faculty, and students to provide creative technological solutions to the campus;
  • Strengthening the relationships with the academic community through enhanced partnerships with the Center for Learning & Teaching (CLT) and Academic Computing & Educational Technology (ACET);
  • Implementation of a program which provides new faculty technology start-up packages to all schools hiring new faculty beginning in the Fall of 2014;
  • Creation of new customer service programs including a concierge service and a laptop loaner program.

Additionally, ITS is about to embark on a campus "roadshow" which will better acquaint our customers with the variety of services ITS is able to provide. It's been a busy time and the ITS staff look forward to addressing the challenges of a rapidly changing technological climate and the continued growth of Binghamton University!

 

                                                                   JoAnn Navarro
                                                                  Associate Vice President for Administrative Services
                                                                  and Interim Chief Information Officer

Last Updated: 8/13/14