Technology Maintenance Day Policy

Information Technology Services (ITS), in conjunction with the academic community of Binghamton University, has identified two days each calendar year for major maintenance of technology systems called Technology Maintenance Days.

Maintenance days allow preventive maintenance, critical upgrades and the deployment of new or upgraded tools and services. Generally, preventive maintenance and critical upgrades are required to avoid security risk and/or potential loss of service. Already, ITS performs maintenance on campus systems from 5-8 a.m. Tuesdays and Thursdays. However, the extended maintenance window afforded by the maintenance days allows appropriate time to address concerns with core systems and/or technology architecture.

Some systems may be upgraded during times outside of the Technology Maintenance Day process (e.g. Banner upgrades). These planned maintenance days will be negotiated via the governance processes associated with those services.

The purpose of defining a maintenance window is to allow the University community to prepare for a service disruption and to plan accordingly. Work will include the following types of tasks:

  • Required updates to hardware and software
  • Critical security patches to the campus network and hardware infrastructure
  • Upgrades to core University servers
  • Critical vendor maintenance patches
  • Major upgrades to existing applications or services (e.g. new versions of Blackboard Learn)
  • Fixes to address concerns of the user community

Work performed on maintenance days has the potential to disrupt multiple technology services used by the University community. See the communication procedure associated with maintenance days to understand how you can learn what systems and services will be unavailable during any specific maintenance day.

Lastly, note that Technology Maintenance Days are planned maintenance activities, but there may be times when emergency maintenance is required. ITS will make every effort to address emergency maintenance requirements with the business and academic needs of the University community. 

What can YOU do on Maintenance Day?

The following dates have been identified as Technology Maintenance Days through 2018:

• 2016 – March 29 and Oct. 4
• 2017 – April 11 and Sept. 21
• 2018 – April 16 and Sept. 11

ITS is in the process of identifying dates through 2020 and will update this page once those dates are confirmed.

 

Last Updated: 4/5/17