Shoretel Phone System Information

The Shoretel phone system is a Voice over IP (VoIP) system. You can interact with your Shoretel VoIP phone using an installable client application (Windows and Mac) called the Shoretel Communicator.  The Communicator will allow you to set options, see call logs, listen and manage voicemail messages and much more.

The guides below should answer most questions regarding your new phone. If you still need assistance you can email:

Shoretel Voicemail

To access your voicemail dial 607-777-MAIL(6245). You can find more information on using the new Shoretel voicemail system in the ShoreTel Voicemail Quick Reference Guide (PDF).


Shoretel Communicator Client

If you do not have a Binghamton University PODS account you will be provided with login credentials for the Shoretel Communicator when your Shoretel VoIP phone is installed. Refer to this document for instructions on setting up the Shoretel Communicator with the credentials provided: Shortel Communicator Setup Instructions (Non-PODS)


Shoretel Communicator Web Client

The Web Interface can be used instead of the installed client. To connect to the web interface go to:

Note: Although the web site address is not https:// your login is still secure. The Shoretel vendor software does not work with standard https:// (SSL) requests. ITS has configured the communication on the web server to use NTLM. Your username is sent as plain text, however your password is encrypted.


Shoretel Agent Client 

Shoretel Agent Client Installer


Shoretel Communicator for Mobile Devices

You can install the Shoretel Communicator on your mobile Apple/iOS, Android, or Blackberry device. For more information and to install the app go to: Note: Mobile client requires the purchase of an additional license. See page for additional information.


Shoretel Reference Information

See Reference Guide


Shoretel Video Guides

Last Updated: 3/30/17