How to get tech help and report tech issues to the I.T.S. Department for swift resolution…
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ITS COMMUNICATIONS
ITS COMMUNICATIONS
We all know technology is not perfect, issues are bound to happen. If you experience any tech issue whether it be from Wi-Fi and Brightspace to automated door buttons and ID scanning, please report the issue to the I.T.S. Department in order for swift resolution.
This is the I.T.S. TeamDynamix page (IT Self Service), it hosts the necessary select links to use for reporting issues or problems to the I.T.S. tech support department. You can access these links by selecting the search bar and searching for the specific issue (keywords about that issue) or typing in “report” for a complete list of available reporting services. Since some of these resolutions are for simpler issues, such as passwords, printing troubles, and Google Apps, consult the Knowledge Base first – it may save you time and frustration! Just search for your issue and a helpful article might easily resolve your issue. If you’re still confused or not sure of how to resolve a tech issue - contact the Help Desk.
MOST COMMON ISSUES ON CAMPUS
Wi-Fi issues
https://binghamton.teamdynamix.com/TDClient/45/Portal/Requests/ServiceOfferingDet?ID=11
Experiencing issues with the Wi-Fi? Share your experience using the Wi-Fi Feedback Form.
Report a Printing Issue
https://binghamton.teamdynamix.com/TDClient/45/Portal/Requests/ServiceOfferingDet?ID=111
To learn more about printing on campus visit the ITS Printing Page.
Report an Issue with a Computer Lab
https://binghamton.teamdynamix.com/TDClient/45/Portal/Requests/ServiceOfferingDet?ID=123
Report a Brightspace Issue
https://binghamton.teamdynamix.com/TDClient/45/Portal/Requests/ServiceOfferingDet?ID=124
Report a Security Issue
https://binghamton.teamdynamix.com/TDClient/45/Portal/Requests/ServiceOfferingDet?ID=146
Report a Door Issue
https://binghamton.teamdynamix.com/TDClient/45/Portal/Requests/ServiceOfferingDet?ID=57
To ask general questions about door accessibility, submit your question and contact information here.
ID card issues
https://binghamton.teamdynamix.com/TDClient/45/Portal/Requests/ServiceOfferingDet?ID=76
Report an Issue to the Help Desk
If you have a specific issue and are not sure about how to proceed, or you need extra assistance from the ITS Help Desk, report the issue here.
All Issue Reporting Links:
https://binghamton.teamdynamix.com/TDClient/45/Portal/Shared/Search/?c=all&s=report
IF YOU THINK YOU HAVE BEEN SCAMMED:
Consult the ITS Self Help Page for self-guided tech resources.
Email security@binghamton.edu details of the scams to prevent further spread and visit the Security Page for more information.
Contact your Rescon. If you live on campus your living community has a resident associated with I.T.S. to assist with any technology questions or issues.
Visit the ITS PHISH TANK regularly for an updated list of trending scams to avoid.
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Follow @binghamtonits on Instagram and Twitter
