Help Desk: ITS Technology Support Services


The Information Technology Services Help Desk is the University's central contact point for questions about the use of information technology. The Help Desk staff will answer questions directly or facilitate a resolution if second level technology support is required. Stop by and recharge yourself and/or your devices at the TECH STOP while waiting for your turn at the Help Desk. Students who live on campus can also contact their RESCON to help them. Interested in SELF HELP suggestions for weekend or late night help? Review this Self Help page.

IT Self ServiceNeed help now?

ServiceNow is an enterprise IT service management tool that facilitates greater emphasis on relationships with users. ServiceNow tracks the handling of issues and requests, as well as automates business processes. The tool also enables gathering and sharing of information within Information Technology Services and with end users, and provides robust monitoring and reporting capabilities.

What can YOU do with ServiceNow IT Self Service?

  • Search the knowledge base for answers to your technology related issues
  • Report a problem
  • Request help
  • Submit a request
  • Submit a project request
  • See the status of active tickets
  • Add notes or additional information to an existing request.

ITS Help Desk Resources

IT Self Service
ITS Self Help Topics A-Z
Student Self Help Page
Quick Links
ITS Sitemap
Computing Security

Virtual Desktop Software
Student Technology Checklist
Faculty and Staff Technology Checklist
Google Apps
Request a Listserv
Clear my cache
Add a University printer to my University machine

Contact Us

Due to COVID-19, in-person support is provided by appointment only. Please call 607-777-6420 for assistance.

Walk-in: Located in The Technology Hub first floor lobby
The TECH STOP: stop by to recharge your devices

Small Tech Hub Map
Campus Map
Maps & Directions

Call: 607-777-6420

Help Desk Hours
Fall & Spring Semesters:
Monday - Thursday 8 a.m. - 9 p.m.
Friday 8 a.m. - 5 p.m.

Summer and Winter Hours:
Monday - Friday, 8 a.m. - 4 p.m.

Hours subject to change when classes are not in session for all semesters.

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