Technology Support Services: Technical Support

TECHNICAL SUPPORT

Technical Support provides "cradle-to-grave" support for all University owned computer equipment and devices to include: price quotations for devices, new computers and printers, PC and printer setup, diagnostic analysis, hardware repair and recycling.

Student Technology Help page

Faculty and Staff Technology Help page

Purchasing New Computer Equipment

Technical Support will provide price quotations for computers, tablets, and printers. Departments interested in buying equipment should request a price quote  or contact the ITS Help Desk at x7-6420 before ordering computer equipment. ITS works with multiple vendors, including vendors on state contract, to find the best pricing for the University. ITS supports and provides warranty repair services for Dell and Apple devices purchased for the University. Please visit the Student Technology or the Faculty and Staff Technology Help pages for more info.

Recommended Minimum Configuration (Dell & Apple):

  • Windows 10 Pro or MacOS X
  • Intel i5 or i7 Processor
  • 8GB Memory; 16GB preferred
  • 256 GB Hard-Drive; Solid State Drive (SSD) Preferred
  • 3 yr. On-site warranty

Concierge Service

Pickup and delivery of computer equipment can be arranged by calling the ITS Help Desk at 607-777-6420.

Faculty and staff are still welcome to drop their computers off for repair at the ITS Help Desk anytime between 8 a.m. and 5 p.m. Monday through Friday. Make your request to use to Concierge Service when reporting your problem to the ITS Help Desk.

Computer Recycling

ITS will recycle computers and printers according to the "Recycling Computer Equipment" policy.

Equipment can be redeployed or scrapped. Contact the ITS Help Desk for assistance.

STORAGE: Network Share Drives

ITS encourages Faculty and Staff to use Network Storage to store their files for the following reasons:

  • Network Storage allows files to be securely accessible from anywhere when Internet access is available by using SSL.
  • Network Storage is automatically backed up by ITS.
  • Space availability is flexible.
  • Local storage (ie. your PC, Mac, flash drive, etc.) is often not backed-up in case of hardware failure or corruption due to malware or viruses.

Network Share Drives are backed up nightly by a central backup system that allows us to recover erased or modified files for as long as six months after deletion or modification.

Mapping a Network Drive:

Map network drives on Windows (H drive or S drive)

Map network drives on macOS (H drive or S drive)

Google Drive
Binghamton University has access to Google Apps, including Google Drive. Google Drive offers unlimited storage for current faculty, staff and students. ITS recommends users install and use Drive File Stream to use Google Drive.

Network Printers

Information Technology Services (ITS) sets up network printers on Beechwood for University departments. To print to a network printer, visit: Network Printer Setup.
Contact the ITS Help Desk at 607-777-6420 to have a printer connected to the network... For adding University Printers to your University machine, click here.

Computer Repair

ITS provides a computer repair service for University owned computer equipment. Dell and Apple certified technicians will diagnose, provide cost estimates for repairs, and complete repairs. Contact the ITS Help Desk at 607-777-6420 to log a repair call.

Recycling Devices Information

Laptop Loaner Program

Faculty and staff who have University owned computer equipment being repaired by ITS will be able to utilize the Laptop Loaner Program Procedure to borrow a laptop during the time their computer is being diagnosed and repaired.

Hardware and Software

For information regarding University and personally owned hardware, and what software is currently available: Student Technology Help and Faculty and Staff Technology Help pages.

ITS