Customer Service Week is ALL Five Star Ratings!
It is our main priority at ITS to provide excellent service. When we receive feedback
from campus folks, it makes our job more fulfilling! ITS Communications would like
to share this feedback as we are very proud of our hard working employees... Special
kudos to
Genevieve and Denise for compilation of feedback.
Going up? I.T.S. is!
If you’ve been to the Technology Hub recently, you may have noticed campus feedback quotes plastered all over the building, including the elevator in the lobby. This year's National Customer Service Week (which is every week at ITS), we wanted to extend a huge thank you to our hard-working, dedicated team who puts so much energy into providing our students, faculty and staff with quality, innovative technology solutions. We appreciate everything you do! And please recognize this... these comments reflect the ITS Dept. as a whole. Positive feedback goes out to all. Keep up the good work!
MOST RECENT FEEDBACK
"Dear Kurt, Denise and other ITS folk at the Help Desk,
My heroes! I cannot thank you and your team enough for helping me through a rough day. You may remember me from August 28 - my birthday - when my motherboard went out in a blaze of glory. Not only were you folks kind and patient, but you also helped me A LOT by saving my documents to a flash drive AND THEN ordering a new computer for me! Thank you, thank you, THANK YOU!"
Best wishes, always - Marissa
“The customer service at ITS and the Help Desk is top-notch! You always go above and beyond to exceed expectations!! Thank you SO much!”
“Amazing IT people helping non-techs like me!”
“They addressed my request on a timely basis, kept me updated and worked with me to
find a solution rather than tell me it wasn't possible. I appreciate their diligence and effort
and am very happy with the service I was given. Thank you!”
“ITS representatives are ALWAYS very responsive and helpful when alerted about issues. Thank YOU!”
“I have nothing but GOOD to say about the support staff that have always resolved my technology issues and answered my questions with professionalism.
Thank you again and again!”
“My experience has always been that technicians are very patient and understanding as well as helpful! Thank you a thousand times from someone who just never really "gets" technology!”
“We have the best ITS department!! You personalize the help and you don't make us feel that we are not important. Thank
you!”
“Sarah is superb -- calm, respectful, prompt, very knowledgeable, and gives her all
to solve computer issues. How fortunate we all are to have someone of Sarah's caliber and personality helping us with any technical issues!”
“Denise has always been a person I can depend on to resolve a variety of problems
that I've encountered; she is both knowledgeable and willing to take time to more fully explain the problem
and its resolution. Many thanks.” -Kelly
“Gordy is always so good to us in Student Accounts. Thank you, Gordy!”
"This was just a small problem, but Genevieve was informative and calm, and her suggestion to deal with the problem worked; my thanks to her!”
“Rick was excellent; he was very friendly and sympathetic to my concerns and let me know exactly where I had to go
and what I had to do to get my laptop working again as quickly as possible. He had a great sense of humor and definitely made the difficult situation of my hard
drive failing much easier to deal with. I've gone to the ITS Help Desk many times
over my seven years here at Binghamton (undergrad and grad) and have always received
excellent service from both students and faculty. I'm so thankful to have such a resource
on campus.”
“Kurt is phenomenal … very professional, courteous, and helpful. I know that when Kurt is on the issue, it will get resolved!”
“Devon is fantastic- always ready to help; prompt for appointments!”
“Folks at the Help Desk are cheerful, helpful and patient. Kim was especially so today and I appreciate her time and assistance!”
“Casey knew exactly how to fix the problem and helped me do so promptly!”
“Both Kim and Tammy were very friendly and professional. They solved my problem in a few short minutes! Thank you!”
“Doug never lets us down. He is attentive, follows up, and ensures that any issue (large or small) is resolved
to a level of satisfaction.”
“Jill is always available to help and an excellent resource, thank you!!”
“Outstanding service from Cheryl! She is wonderful.”
