Office of the Ombudsman

A Message from the Ombudsman’s Office

The Office of the University Ombudsman is a welcoming office that strives to give exceptional assistance even in difficult times. Due to the Governor's announcement regarding the spread of COVID-19 we will function remotely until further notice.

We will observe the regular office hours of 8:30 a.m. to 5 p.m. during the academic year and 8 a.m. to 4 p.m. during the intersessions. Starting Monday, March 23rd the university ombudsman will only take telephone and/or skype appointments. She can also schedule appointments outside of the above hours with advance notice. Visitors whose appointments were scheduled prior to March 17 should contact our office via phone or email prior to their appointment date to indicate whether they prefer to meet by telephone or via skype.

In the interest of confidentiality, it is best to call Shanté Riley at 607-777-2388 to request appointments. If there is no answer, please leave a voicemail with your name and phone number. If the telephone is not an option, please email Shanté at rileys@binghamton.edu but do not include details about the concern, including bcc's, cc's or forwards pertaining to the concern.


At its most basic level, the Office of the Ombudsman is a safe place to voice your concerns, evaluate your situation, organize your thoughts and identify your options. The office operates with strict confidentiality and keeps no records identifying visitors. It can be a good first step if you don't know where else to turn or how to proceed.

Serving as Binghamton University's designated neutral, the University Ombudsman's primary responsibility is to provide independent, confidential, informal and impartial assistance to the campus community. The University Ombudsman assists individuals and groups in the management of conflict and the resolution of problems. Collaborative dispute resolution is encouraged whenever possible and mediation services are available on request.

The University Ombudsman is an advocate for fairness and equity, and does not take sides on behalf of any individual or cause. While maintaining impartiality, the University Ombudsman regularly makes recommendations to University officials regarding policies, practices and procedures.

The University Ombudsman provides assistance through informal means only. As an independent, neutral, confidential and informal resource, the Office of the University Ombudsman does not accept legal notice for Binghamton University. If you wish to go on record about a problem or put the University on notice, the University Ombudsman can offer information on how to do so. The University Ombudsman also provides referrals to other offices and services that may help you address your concern.

International Ombudsman Association

The Office of the University Ombudsman operates according to the International Ombudsman Association (IOA) Code of Ethics and Standards of Practice, and serves all members of the Binghamton University community, including the Research Foundation. Individuals who visit the Office of the Ombudsman are advised of these Standards of Practice and considered to have agreed to the tenets therein. As a result, visitors acknowledge and accept that the Ombudsman will not disclose or keep records of individually identifiable information or testify at or participate in any formal proceeding.