Out-of-State Complaint Process: NC-SARA
Overview
Binghamton University, a member of the State University of New York (SUNY) system, participates in the State Authorization Reciprocity Agreements (SARA). SARA enables us to offer distance education to students in other participating states while ensuring consistent standards for quality and consumer protection. To learn more about SARA, please visit NC-SARA.
Procedures for Filing Out-of-State Complaints
In compliance with the SARA Policy Manual and summarized here, Binghamton University provides the following processes for resolving complaints related specifically to distance education.
Step 1: Institutional Resolution Process
Consumer protection complaints resulting from distance education courses, activities, and operations may be submitted to:
James M. Pitarresi, Vice Provost for Online and Innovative Education, jmp@binghamton.edu
Step 2: Escalation to the SUNY System
If a student is dissatisfied with the campus-based resolution, a concern may be submitted to System Administration of the State University of New York as outlined here.
Step 3: Filing a Complaint with NYSED
If still not satisfied, a complaint may be submitted, within two years of the incident about which the complaint is made, to the New York State Education Department as outlined here.
