LMS Support

Brightspace Login

Faculty, staff*, and students -- CAS Brightspace login

Guests -- Brightspace Login

*Right now, staff accounts are not added automatically to Brightspace. To have an account made, please create a ticket to the LMS Administrators with your username, B number and any other helpful information.

D2L Brightspace Help Desk

We kindly ask that your first point of contact for questions and technical support about Brightspace be Brightspace's 24/7 Technical Support. We currently license this technical support to help support our campus community. A listing of ways to get help with Brightspace can be found in this Knowledge Base article along with a link to Brightspace's 24/7 Technical Support.    

Escalation Back to Campus

There are certain issues that D2L cannot assist with because the campus itself must handle them. In these cases, D2L will automatically escalate, or route, the ticket back to the University's Help Desk. 

Some reasons include:

    • course merges
    • sandbox and organization requests
    • staff and guest account creation requests
    • guest account requests
    • incorrect enrollments
    • incorrect email address or name
    • Incorrect course information or missing courses

If you need help with one of the aforementioned topics, feel free to bypass D2L and contact the LMS Administrators via the Help Desk directly.

Binghamton University’s ITS Help Desk Knowledge Base

ITS has created an extensive Knowledge Base of articles about common Brightspace, Third-Party Tools, accessibility, and technology topics so you can find answers to your questions independently.

Third-Party Tool Support

There are multiple third-party tools integrated with the LMS (this page opens in Brightspace, so you will be prompted by CAS to sign in). Some of these tools are licensed and supported by Binghamton. Other tools are not licensed by us and support for those tools should be directed to that vendor. 

Some Licensed Tools:

  •  Gradescope
  •  Turnitin
  •  ExamSoft
  •  Google
  •  Office 365
  •  iClicker
  •  Sensus Access

For assistance with any of the above tools, fill out this Brightspace Assistance Request form found within Binghamton’s ITS Help Desk.