The following is a list of phone numbers and links to state agencies and other benefits providers:
Division of Employee Benefits
NYS Department of Civil Service
Alfred E. Smith Office Building
Albany, NY 12239
Phone: 800-833-4344
https://www.cs.ny.gov/employee-benefits/login/
• General benefits information & updates
• COBRA (continuation of health insurance coverage after separation from service /
loss of eligibility).
Health insurance/Prescriptions
New York State Empire Plan
General Number: 1-877-769-7447
Via: https://www.cs.ny.gov/employee-benefits/login/
Empire Blue Cross & Blue Shield
Hospital & Related Services
1-877-769-7447
GROUP# YLS / BC# 303
New York State Service Center
PO Box 1407
Church Street Station
New York, NY 10008-1407
Empire: 1-877-769-7447
Via https://www.cs.ny.gov/employee-benefits/login/
check on your claims, policies, etc.
Must call before maternity or scheduled admissions; within 48 hours of an emergency/urgent hospital admission.
United HealthCare
Basic Medical/Surgical
GROUP# 030500
PO Box 1600
Kingston, NY 12402-1600
1-877-769-7447
General information, participating providers and programs listed (Managed physical
medicine, home care advocacy, MRI review, value options & Express Scripts/Medco)
Via https://www.cs.ny.gov/employee-benefits/login/
check on your claims, policies, etc.
Must call before receiving chiropractic/physical therapy
Home Care Advocacy Program
Must call for home care, durable medical
equipment, certain medical supplies
Magnetic Resonance Imaging (MRI)
Must call before scheduling an elective MRI review
Carelon Behavioral Health Inc. (previously Beacon Health Options)
Must call ahead for non-emergency mental health or substance abuse services
Prescription Drugs:
CVS/Caremark
Prescription Drugs
1-877-769-7447 (Option 4)
Via https://www.cs.ny.gov/employee-benefits/login/
Group #UH0712959
Bin #004336
Member ID# is SSN or Empire Plan ID#
HMO Blue
344 South Warren Street Hospital,
Syracuse, NY 1320
800-447-6269
medical, surgical, preventive
https://www.excellusbcbs.com
MVP
PO Box 2207
625 State Street
Schenectady, NY 12301-2207
1-888-MVP-MBRS(687-6277) Group #214402
Hospital, medical, surgical, preventive
www.joinmvp.com
CDPHP
500 Patroon Creek Blvd
Albany, NY 12206-1057
518-641-3700 or 1-800-777-2273
Hospital, medical, surgical, preventive
www.cdphp.com
Other Programs
NYS Flex Spending Accounts (FSA):
Total Administrative Services Corp. (TASC)
800-358-7202
https://goer.ny.gov/fsa
Health Care Spending Account
Pre-tax savings for unreimbursed medical expenses
Dependent Care Advantage Account
Pre-tax savings for child and elder care expenses
Adoption Advantage Option Account
Pre-tax savings for qualified adoption expenses
Long Term Disability
The Standard Insurance Co.
UUP, M/C employees: 800-426-4332 x4643
Paid Family Leave (PFL) Program
claim specific issues, RTW notifications, claim payment questions
The Standard Insurance Co.
833-786-5638
FlexBene - PFL claim process questions
Email: PFL@flexbene.com
888-735-7869
Dental / Vision / Benefits Fund
CSEA Employee Benefit Fund
PO Box 516
Latham, NY 12110-051
800-323-2732
CSEA EFB online
www.cseaebf.com
UUP Benefit Trust Fund
PO Box 15143
Albany, NY 12212-5143
800-887-3863
www.uupinfo.org
DELTA Dental - UUP
GROUP # 0165
One Delta Drive
Mechanicsburg, PA 17055-6999
800-471-7093
www.uupinfo.org
www.deltadentalins.com
Emblem Health/GHI
PO Box 2838
New York, NY 10016-2838
800-947-0101
Preferred Dental:
ALES, NYSCOPBA, PBA-NYS, M/C, PEF
https://www.emblemhealth.com/resources/new-york-state-employees
Davis Vision - All except CSEA (Effective 1/1/12)
Suite 301
Latham, NY 12110-2488
888-588-4823
www.davisvision.com
Retirement Systems and Tax-Deferred Plans
SUNY Retirement at Work
On-line retirement management system administered by TIAA
Customer Service: 866-271-0960
NYS Employees' Retirement System
110 State Street
Albany, NY 12244-0001
866-805-0990
518-474-7736
Service credit, pension estimates, transfers,
vesting, retirement options, Loan information
http://www.osc.state.ny.us/retire/index.php
NYS Teachers' Retirement System
10 Corporate Woods Drive
Albany, NY 12211-2395
800-356-3128
Service credit, pension estimates, transfers,
vesting, refunds, retirement options
www.nystrs.org VOYA (formerly ING):
Tax-deferred annuity program (UUP)
800-584-6001
https://voyaretirement.voyaplans.com/eportal/welcome.do Fidelity
800-642-7131
http://getguidance.fidelity.com Corebridge (formerly AIG)
800-448-2542
www.aigvalic.com
TIAA
720 Third Avenue
New York, NY 10017
800-732-8353 - to schedule appointment with campus representative
866-662-7945 - general SUNY information, premium allocation
www.TIAA.org/suny
NYS Deferred Compensation Plan
Voluntary 457(b) retirement savings plan / Roth plan
800-422-8463 Ext. 44383
Fax #518-286-9014
www.nysdcp.com
Other Numbers
New York's College Savings Program
877-697-2837
Tax-deferred savings for higher education expenses
https://www.nysaves.org/content/home.html
Pearl Carroll (CSEA insurance)
800-697-2732
Various insurance programs
CSEA Partnership for Education & Training
(formerly LEAP)
800-253-4332
CSEA Tuition Assistance
www.nyscseapartnership.org/
PSTP (Public Service Training Program)
877-778-7697
Tuition assistance for PS&T (PEF) employees
https://pefmbp.com/education-training/tuition-reimbursement/
Social Security Administration
800-772-1213
retirement, other related information
www.ssa.gov
NYS Work/Life Balance
866-320-4760
Username: nys Password: balance
www.nysbalance.ny.gov
NY State Insurance Fund
2001 Perimeter Rd East, Bldg 16
(local office, unit 283)
Endicott, NY 13760
607-741-3900
FAX 607-741-3918
Workers' Compensation benefits
Accident Reporting System
ARS-888-800-0029
work-related injuries/illness
