The Systems Performance Excellence and Equity Lab (SPEEL) is dedicated to advancing innovative strategies for achieving system performance excellence and promoting equity in service delivery and organizational practices.
SPEEL focuses on research, development and implementation of tools, methodologies, principles and best practices in continuous quality improvement, organizational change management and strategic transformation, aiming to deliver more efficient, optimal, sustainable, customer-centric and equity-focused outcomes.
SPEEL's interventions span diverse healthcare environments — health systems, hospitals and nursing homes — and extend to other service sectors. The lab fosters collaboration and engagement, empowering students, partners, and stakeholders to achieve measurable performance excellence and equity-centered outcomes.
Core Research Focus Areas
- Healthcare Continuous Improvement
- Healthcare Systems Engineering
- Performance Excellence in Healthcare
- Healthcare Service Design
- Health Equity Promotion
- Socio-technical Systems
- Sustainable and Resilient Systems
Core Research Methodologies/Approaches
- Systematic Reviews
- Survey Methodology
- Mixed Methods Research - Quantitative and Qualitative Approaches
- Lean, Six Sigma and Lean Six Sigma Methodologies
- Statistical Analysis
For more info
Kimberly Harry
Assistant Professor
School of Systems Science and Industrial Engineering
