ITS HELP DESK
The Information Technology Services Help Desk is the University's central contact point for questions about the use of information technology. The Help Desk staff will answer questions directly or facilitate a resolution if second level technology support is required. Meanwhile, check out the HELP DESK resources below right for links for all your helpful tech needs.
Stop by and recharge yourself and/or your devices at the TECH STOP while waiting for your turn at the Help Desk. Students who live on campus can also
contact their RESCON to help them. Interested in SELF HELP suggestions for weekend or late night help? Review this Self Help page.
Need help now?
ServiceNow is an enterprise IT service management tool that facilitates greater emphasis on relationships with users. ServiceNow tracks the handling of issues and requests, as well as automates business processes. The tool also enables gathering and sharing of information within Information Technology Services and with end users, and provides robust monitoring and reporting capabilities.
What can YOU do with ServiceNow IT Self Service?
- Search the knowledge base for answers to your technology related issues
- Report a problem
- Request help
- Submit a request
- Submit a project request
- See the status of active tickets
- Add notes or additional information to an existing request.
I want to:
Create an Email List or Group
Create a Google Group
Backup my work
Backup your files
ITS Help Desk Resources
Student Technology Help page
Faculty/Staff Technology Help page
Student Technology Checklist
Faculty and Staff Technology Checklist
IT Self Service
QuickFind Link page
ITS Self Help Topics A-Z
Student Self Help Page
Virtual Desktop Software
Request a Listserv
Clear my cache
Add a University printer to my University machine
For in-person assistance, we recommend calling in advance to make an appointment. Please call 607-777-6420 for assistance.
Walk-in: Located in The Technology Hub first floor lobby.
The TECH STOP: Stop by to recharge your devices.
Help Desk Hours
Fall & Spring Semesters:
Monday - Thursday 8 a.m. - 9 p.m.
Friday 8 a.m. - 5 p.m.
Summer and Winter Hours:
Monday - Friday, 8 a.m. - 4 p.m.
Hours subject to change when classes are not in session for all semesters.
Binghamton University (& other reputable institutions) will not ask for personal or password information in unsolicited emails. NEVER respond to them, no matter how real they seem. If you're unsure of the validity of the message, call a contact number for the organization.