Technical Support for Students, by Students
What is the ResCon program?
The ResCon program, provided by Information Technology Services (ITS), offers technical support to students living on campus. Our team of thirty-three dedicated ResCons resides in the campus community, working diligently to address questions regarding device connectivity, software problems, and other information technology-related issues.
The ITS Help Desk serves as the central point of contact and refers inquiries to ResCons. When necessary, ResCons reach out to students and make house calls to resolve issues. Unresolved cases are escalated to Senior ResCons, who, in turn, refer them to a coordinator at ITS in The Technology Hub.
Hours of Availability
During the fall and spring semesters, ITS ResCons are on call to assist you. We strive to respond to student inquiries within a 24-48 hour period.
Becoming a ResCon
Are you interested in becoming a ResCon? Here's how:
- Each year in the Spring, sometime after housing signups finish, the ResCon program advertises an information session about the program through various means such as posters and B-Line announcements. There are usually two of these info sessions: The process of becoming a ResCon begins with attending one of these info sessions.
- Any undergraduate student living on campus (excluding Resident Assistants) is eligible to become a ResCon.
Have another question?
If you have any further questions, please feel free to reach out to us via email at rescon1@binghamton.edu or contact a Senior ResCon.
How to Contact Your ResCon
ResCons are available by email, through the ITS Help Desk, in your residence hall during regular office hours and whenever you happen to bump into one of them around campus.
There are several ways to contact your ResCon. In order of importance, they are:
- Approach Residential Life staff who can direct you to your residence hall's ResCon and provide their contact information.
- Call the ITS Help Desk at 607-777-6420 and describe your problem. The ITS Help Desk will assign your call to the appropriate ResCon.
- Personally locate your ResCon on campus and request an appointment.
For more information, please contact the ITS Help Desk at 607-777-6420 or Submit Rescon Assistance Request.
