Help Desk
Our Help Desk is the central point of contact for all your technology-related inquiries
and concerns. As the hub of our client support services, our knowledgeable staff is
dedicated to assisting you in navigating the world of information technology. Whether
you're a student, faculty member, or staff, we're here to provide direct assistance
and facilitate resolutions with second-level support when needed. We understand the
importance of prompt and reliable support. Whenever you have a question or need assistance,
don't hesitate to reach out to the ITS Help Desk. We're here to help you every step
of the way.
ResCon Program
The ResCon Program is designed to provide specialized technical support to students
residing on campus. Our team of dedicated ResCons, who are fellow students themselves,
are available to assist you with a wide range of technology-related issues, including
device connectivity, software problems, and other IT challenges. We understand the
importance of timely support, and our ResCons aim to respond to student inquiries
within a 24-48 hour period. If you're interested in becoming a ResCon, we invite you
to attend the information session held annually in the spring. This opportunity is
open to all undergraduate students living on campus, except for Resident Assistants.
You can easily contact your assigned ResCon through various channels, such as obtaining
their contact information from your Resident Assistant, reaching out to the ITS Help
Desk, sending them an email to schedule an appointment, or finding them in person
and requesting a meeting.
Learning Management Systems (LMS) Administration
Learning Management Systems (LMS) Administration - Brightspace by D2L , is a comprehensive
platform that facilitates effective teaching and learning. Brightspace offers an intuitive
interface, mobile-friendly design, and tools to create engaging courses. It is integrated
with other campus licensed tools like Google, Zoom, Gradescope Panopto, Turnitin
and ExamSoft to enhance the learning experience. See the Tech Support page for help.
