ITS Self Help Topics (A-Z)
TIP!
If you do a FIND search for a keyword, you will easily find what you are looking for here.Search the IT SELF SERVICE KNOWLEDGE BASE for easy answers.
FAQ TECH HELP - Answers to the most common technical issues.
ITS also has a DIRECTORY OF SELF HELP GUIDES for easy reference:
- ITS Tech Checklist
- Get Connected
- Print@Bing
- Phishing Avoidance
- Self Help Tips
- Student Technology Help
- Faculty and Staff Help
A
Accounts - info. on campus computer accounts
After Hours Test Scoring Drop Box
Where do I get anti-virus/malware?
Two Factor Authentication (2FA) Information
B
How do I backup my work?
What is the best way to dispose of my used batteries?
Bmail - all about Google Apps, mail, etc...
C
Change Your Computer Account and BMail Passwords
How do I clear my cache/cookies...
Computing Labs Information, see L
Connecting from off campus - Secure/VPN - Accessing your network file space using SSL - Install and Connect to the VPN
D
E
F
Two Factor Authentication (2FA) INSTRUCTIONS for DOWNLOAD and USE of 2FA using Google Authenticator or Authy, and FAQ's
Faculty FAQ - Checklist - everything you need to be technically up and running
FAQ - TECH HELP - Easy answers to common tech related questions or issues
File formatting - SensusAccess
G
Where can I find more info. about Google Apps and Bmail?
How do I setup Google 2-Step Verification?
H
I need help with my email (Bmail)...
How do I upgrade my software and hardware, or request a new software for the labs?
Need help with Hardware? Computer issues?
I
J
K
IT Self Service Knowledge Base - Find your answers here.
L
Computing Labs Directory, Schedule, Live Maps
Listserv/Google Group Email List
M
Mapping drives help - BUshare, H-Drive, U-Drive
What is myCourses?
I need support with myCourses
N
O
P
How and where do I change my password?
I should use a Password Manager, what does ITS recommend?
What is Phishing and how do I avoid it?
Printing - student and more...
Where can I learn about 3D printing?
How do I add a printer to my univ. machine?
How do I request a project? - What kind of projects does ITS do during the year?
Where can I print? Get on a public computer? Are there any open machines?
Use Ivanti Secure VPN to connect to VPN
Info on purchasing equipment?
Q
Questions? Find your answer in the IT Self Service Knowledge Base
QuickFind Links - Find what you are looking for quickly. Or check out the A-Z Self Help Directory or ITS Sitemap for easy to find links, in the top menu navigation.
What's my print quota?
R
Recycling your unwanted tech devices/batteries...
S
Self Help Suggestions: WEEKEND TECH WORRIES? Don't sweat it.
Self Help? IT Self Services for FAQ's and self help, as well as requests and to report an issue.
I need help with setting up my courses in Brightspace - click on the HELP menu top left.
How do I keep my devices secure?
SOOTS (Student Opinion of Teaching)
Spectrum U Ruku Quickstart Guide
Staff Help - Technology Checklist to get up and running technically...
What kind of data storage is available?
T
Telecommunications IT Self Service Knowledge Base Help
Two Factor Authentication (2FA) INSTRUCTIONS for DOWNLOAD and USE of 2FA using Google Authenticator or Authy, and FAQ's
U
V
VPN - Ivanti Secure/VPN - Accessing your network file space using SSL - Install and open Ivanti and Connect to the VPN
W
Waste? Where do I get rid of my old tech devices?
Weekend or After Hours Student Self Help
X
Y
Z
