ITS Self Help Topics (A-Z)

Self Help A-Z
ITS Self Help Topics (A-Z)

TIP!

If you do a FIND search for a keyword, you will easily find what you are looking for here.

FAQ TECH HELP - Answers to the most common technical issues. 

ITS also has a DIRECTORY OF SELF HELP GUIDES for easy reference:


A

Access Your BMail Account

Accounts - info. on campus computer accounts

Adobe Software

After Hours Test Scoring Drop Box

Where do I get anti-virus/malware?

Two Factor Authentication (2FA) Information

B

How do I backup my work?

What is the best way to dispose of my used batteries?

BingView?

Bmail - all about Google Apps, mail, etc...

BU Domain

C

Change Your Computer Account and BMail Passwords

How do I clear my cache/cookies...

Connect to Wi-Fi

Need a new computer?

Computer Issues? 

Computing Labs Information, see L

Connecting from off campus - Pulse Secure/VPN - Accessing your network file space using SSL - Install/Open Pulse Secure and Connect to the VPN

D

E

eduroam

What is ETS?

F

Two Factor Authentication (2FA) INSTRUCTIONS for DOWNLOAD and USE of 2FA using Google Authenticator or Authy, and FAQ's

Faculty FAQ - Checklist - everything you need to be technically up and running

FAQ - TECH HELP - Easy answers to common tech related questions or issues

File formatting  - SensusAccess

Firewall Exception Request

G

Get HELP!

Where can I find more info. about Google Apps and Bmail?

H

I need help with my email (Bmail)...

Help Desk

How do I upgrade my software and hardware, or request a new software for the labs? 

Need help with Hardware? Computer issues?

I

IT Self Service

J

K

IT Self Service Knowledge Base - Find your answers here.

L

Computing Labs

Computing Labs Directory, Schedule, Live Maps

LabFind App

Laptop Loaner Program

Listserv/Google Group Email List

M

Mapping drives help - Firestone, H-Drive, U-Drive

What is myCourses?

I need support with myCourses

N

O

I need Office 365...

P

How and where do I change my password?

I should use a Password Manager, what does ITS recommend?

What is Phishing and how do I avoid it?

Policies?

What is a PORTAL?

Printing - student and more...

Where can I learn about 3D printing?

Print to a networked Beechwood printer

How do I add a printer to my univ. machine?

How do I request a project? - What kind of projects does ITS do during the year?

Where can I print? Get on a public computer? Are there any open machines?

Use Pulse Secure to connect to VPN

Info on purchasing equipment?

Q

I need help with Qualtrics

Questions? Find your answer in the IT Self Service Knowledge Base

QuickFind Links - Find what you are looking for quickly. Or check out the A-Z Self Help Directory or ITS Sitemap for easy to find links, in the top menu navigation. 

What's my print quota

R

What is ransomware?

Recycling your unwanted tech devices/batteries...

What is a RESCON?

How do I request a project?

S

Self Help Suggestions: WEEKEND TECH WORRIES? Don't sweat it.

Self Help? IT Self Services for FAQ's and self help, as well as requests and to report an issue.

How do I keep my devices secure?

SensusAccess

ITS Sitemap

Software

SOOTS - 

Submit tests for scoring

After Hours Test Scoring Dropbox

SOOTS Scoring Results Online

Spectrum U Information

Spectrum U Ruku Quickstart Guide

Starfish - IT Self Service Knowledge Base Help

Staff Help - Technology Checklist to get up and running technically...

I need help with setting up myCourses

What kind of data storage is available?

T

Need Technical Help/Support?

Telecommunications

Telecommunications IT Self Service Knowledge Base Help

Two Factor Authentication (2FA) INSTRUCTIONS for DOWNLOAD and USE of 2FA using Google Authenticator or Authy, and FAQ's

U

V

What is VDI

Virus and Malware Removal

Virtual Reality

VPN - Pulse Secure/VPN - Accessing your network file space using SSL - Install/Open Pulse Secure and Connect to the VPN

W

Waste? Where do I get rid of my old tech devices?

Weekend or After Hours Student Self Help

Wi-Fi

X

Y

Z

Zoom Help